Case Manager - Home Delivery Meals Program

Job Type




Job Title: Health & Social Services (HSS) Case Manager  

Grade: P1-P3 

FLSA Status: Non-Exempt 

Department: Health & Social Services 

Assignment Category: Regular, Full-Time 

Hours per day: 8 

Location: Varies, based on Addendum 

Reports to one: HSS Program Manager (Wellness Center, Supportive Housing, Homeless Services) 


Job Purpose

The HSS Case Manager works independently and collaboratively with a multi-disciplinary team to ensure excellent service provision to older adults 55 and over. The HSS Case Manager provides older adults with individualized social services, physical and mental health services, referrals to community partners, and general support for healthful daily living. 


Title: HSS Case Manager – Home Delivered Meals Program 

Reports To: HSS Manager – Supportive Housing 

Location: San Diego County

  • Ensures collaborative, interdisciplinary communication between Serving Seniors’ Nutrition staff and other Health & Social Services staff to triage any health and/or mental health needs for homebound clients. 
  • Works both independently and collaboratively to address any case management needs for homebound HDM (Home Delivered Meal) clients that are identified as needing additional assistance. 
  • Communicates and coordinates health and mental health referrals for HDM clients utilizing both in-house and community resources. 
  • Conducts community outreach to expand access and increase participation in the HDM program 



Job Duties and Responsibilities

  • Connects clients to both in-house and community resources. 
  • Provides information on community health and welfare resources and acts as a liaison between community service providers and clients, including referrals to Serving Seniors Health Educators.
  • Updates and manages community resources listings. 
  • Adheres to established policies and procedures, provides excellent customer service, and demonstrates ability to work in an inter-disciplinary setting. 
  • Provides advocacy and outreach to the community and fellow stakeholders. 
  • Manages a caseload dependent upon both walk-in and appointment hours. 
  • Demonstrates commitment to the values, vision, and mission of Serving Seniors.
  • Develops and implements a plan of care for clients’ unmet needs including supportive referrals to other community-based agencies.
  • Conducts Universal Senior Assessment as applicable.
  • Represents Serving Seniors at community meetings specific to older the adult population. 
  • Effectively communicates with multidisciplinary team members through regular coordination. 
  • Recognizes how individual performance affects overall agency goals and objectives.
  • Completes efficient, timely and accurate documentation of all client efforts, interactions, referrals, and data entry into various software programs (Case Worthy, Teams).
  • Complies with budgetary guidelines. 
  • Performs other duties as assigned. 


Required Qualifications 

  • Bachelor’s degree preferred or equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job; may require degree in specialized field, e.g., social work 


Preferred Skills

  • Excellent analytical, verbal, and written communication skills; ability to establish rapport. 
  • Strongly defined sense of professional boundaries.
  • Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.
  • A positive attitude, desire to learn and grow, and aspirations to lead.
  • Ability to maintain professional capacity during crisis situations. 
  • Demonstrates integrity, honesty, a sense of responsibility, ability to use good judgment and maintain confidentiality. 
  • Ability to work independently as well as within a team-based approach, multi-task, and set priorities to meet deadlines. 
  • Possesses excellent organizational skills. 
  • Ability to work collaboratively with both internal and external partners. 
  • High level of proficiency in web-based systems, Microsoft Office, and other client Record Management systems 


Physical Demands and Work Environment 

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. While performing the duties of this job, the employee is regularly required to remain in a stationary position for extended periods of time whilst meeting with clients and is regularly exposed to normal risks of working in an office environment.


Pay: $22 to $23 DOE 


This employer is an Equal Opportunity/Affirmative Action and  E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including  sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law


Salary Description



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