Community Outreach Case Manager (Mandarin Speaking), Full-time
Job Title: Community Outreach Case Manager (Mandarin Speaking)
Reports To: Integrated Services Manager
FLSA Status: Non-Exempt, Full-time $22.00/hr
Department: Health & Social Services
The Community Outreach Case Manager reports to the Integrated Services Manager and works independently, as well as collaboratively with a multi-disciplinary team. To ensure excellent service provision to Chinese-speaking older adults 60 and over, this candidate will demonstrate a commitment to the values, vision, and mission of Serving Seniors and will need fluency in English and Mandarin to meet the needs of our Mandarin-speaking clients.
Serves as a liaison between Serving Seniors and other local senior housing communities assisting the Chinese community, providing information on available services at the Gary and Mary West Senior Wellness Center as well as providing direct assistance as needed.
Conducts outreach within the Center to inform and educate older adults on the relevant subject matter.
Provides translation assistance for lunch announcements, presentations, activities, and other programming opportunities for the Chinese community.
Facilitates the coordination of Chinese-speaking volunteers, in conjunction with the Activities & Volunteers Department.
Represents Serving Seniors at community meetings specific to the Chinese-speaking older adult population.
Provides advocacy and outreach to the community and fellow stakeholders.
Facilitates senior support or other group formations.
Updates and manages community resource listings.
Develops and implements a plan of care for Chinese-speaking clients’ unmet needs, including supportive referrals to other community-based agencies.
Manages a caseload dependent upon both walk-in and appointment hours.
Conducts Universal Senior Assessments and Home Delivered Meal (HDM) reassessments as applicable.
Provides information on community health and welfare resources and acts as a liaison between community service providers and clients, including referrals to Serving Seniors Health Educators.
Completes efficient, timely, and accurate charting and notation of client efforts and referrals.
Assists in fundraising activities as applicable.
Complies with budgetary guidelines.
Enters data in a timely manner to maintain accurate weekly status reports.
Some or all of the above-listed points may need to be conducted in Mandarin in addition to English.
Performs other duties as assigned.
Possess a minimum of a bachelor’s degree, preferably in social work or gerontology
Previous experience in a social work setting with older adults preferred
Excellent analytical, verbal, and written communication skills
Bilingual fluency in English and Mandarin
Excellent listening skills and ability to establish rapport
Strong commitment to the ethics and purpose of the social work field as defined by NASW
Strongly defined sense of professional boundaries
Ability to maintain professional capacity during crisis situations
Demonstrates ability to use good judgment and maintain confidentiality
Ability to work independently, multi-task, and set priorities to meet deadlines
Ability to identify and resolve problems in a timely manner, exercise sound judgment and decision-making
Ability to work collaboratively with both internal and external partners
Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
Candidate expected to possess high level of competency in the following:
Oral Communication Skills
Written Communication Skills
Attention to Detail
Professionalism & Tact
Ability to sit or stand for long periods of time
Ability to lift up to 20 pounds
Physical Demands and Work Environment
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel, talk, and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
While performing the duties of this Job, the employee is regularly exposed to normal risks of working in an office environment (e.g., risks due to heavy computer use).
$22.00 an hour