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Data Manager

Job Type



Job Title: Data Manager

Reports To: Chief Financial Officer 

FLSA Status: Exempt

Department: Administrative

Salary: $64,480.00


Are you looking to make a positive impact in your local community? Do you enjoy serving individuals who are below the poverty level? Then Serving Seniors is looking for you!  We are a non-profit organization that has been part of the San Diego community for over 50 years. 

We are always looking for individuals who have a heart for serving our older adult clients.  Persons who are fulfilled by helping others. Currently we are hiring for Data Manager.  This is a Full Time position. 


The Data Manager will play a crucial part in data maintenance, strategy, and analysis for all departments of Serving Seniors. This position will initially be focused on providing application and implementation support for the Client Tracking System and will expand to other projects as needed. Serving Seniors currently utilizes CaseWorthy and Airtable databases and will be implementing ServTracker. Duties include creating workflows, conducting user training, obtaining product expertise, maintaining data integrity, and establishing reporting confidence. Will be responsible for mapping custom workflows, suggesting business improvements, and documenting internal procedures. The data from this system will help set strategic direction, support revenue/grant goals, and assure compliance in outside/legal reporting.

The Data Manager will have the distinctive opportunity to play a crucial role in the development, implementation, and monitoring of new database tools and policies.  This position will work closely with the COO, CFO, and Director of IT to identify and implement technological solutions to increase efficiencies throughout the organization.  Serving Seniors is looking for someone with strong analytical and problem-solving skills, with an interest in improving systems and business practices to help innovate growing data needs for expanding organizational needs. 

“To help prevent the infection and spread of COVID-19, Serving Seniors requires that all its employees be fully vaccinated against COVID-19.”



  • Manage the development, implementation, and enforcement of database processes and procedures to increase efficiency and ensure optimal performance of the database, data entry, and reporting
  • Oversee the overall integrity and quality of data entry and reporting, manage the maintenance and use of the database, strategically solve data challenges, conduct regular data improvement and hygiene projects, develop list pulls for communications, and more
  • Oversee the implementation of the ServTracker data system, coordinate with support staff, and serve as the primary contact with ServTracker
  • Display a mastery of the system software to its fullest capability for metric/goal tracking
  • Work closely with IT staff, grant writer, program directors, and super users
  • Coordinate with CaseWorthy system support staff and primary contact with CaseWorthy resource
  •  Administer, track and communicate system changes for workflow or program change requests
  • Write documentation and policies for system users and departments
  • Provide lead support on any design decisions for interfacing or integrating database operations, evaluate and implement new technologies, assist with testing and impact analysisDevelop and maintain accessible queries and provide reports
  • for analysis of organization programs, events, and projects
  • Work with management to prioritize business and information needs
  • Optimize the use of the databases across the organization by staying current on upcoming enhancements/upgrades and training appropriate staff on new functions
  • Provide general training to staff in the database where appropriate, including orientation for all new appropriate staff and specialized training in response to changing roles and business processes
  • Work with database vendors to resolve any issues or outages to schedule and coordinate upgrades, act as lead liaison with database interfacing and/or integrated vendors when applicable
  • Support and provide other services and duties as required


  • Bachelor’s Degree required 
  • Experience in database development 
  • Operations management preferred 
  • 5+ years of experience working in data maintenance and reporting role, preferably with management experience
  • Advanced experience with Microsoft applications, including Teams, Excel, and SharePoint


  • Technical expertise regarding data models, database design development, data mining, and segmentation techniques
  • Strong knowledge of and experience with reporting packages 
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Adept at queries, report writing, and presenting findings
  • Strong analytical and problem-solving skills with an interest in improving systems and business practices to help innovate growing data needs 
  • Solid understanding of the principles of database management and business process workflow, experience with member-based software a plus
  • Ability to work both independently and collaboratively to accomplish organizational goals
  • Excellent written and oral communication skills with the ability to train both technical and non-technical users
  • Demonstrated experience in Project Management preferred

Other Skills Include:  

  • Telephone Etiquette
  • Attention to Detail
  • Diplomacy & Tact
  • Professionalism
  • Time Management
  • Advanced Microsoft Office User
  • Lead small group and/or one-on-one instruction
  • Ability to regularly work independently 

 Physical Demands and Work Environment

Physical Demands:  

While performing the duties of this job, the employee is regularly required to sit for long periods of time; stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:  

While performing the duties of this Job, the employee is regularly exposed to normal risks of working in an office environment (e.g., risks due to heavy computer use).  

Please note all candidates considered for employment will have to pass a background check, pre-employment health screening and drug test. We also request a Covid-19 vaccine card from all employees.

To apply, please fill out the online application here.

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