Social Service Coordinator - Home Delivered Meals (HDM): Oceanside
Job Title: Home Delivered Meals (HDM) Support Service Coordinator
Reports To: VP of Health and Social Services
FLSA Status: Non-exempt
Department: Health & Social Services
Assignment Category: Regular, Full-Time
Hours per day: 8
Hourly Rate $18-20 DOE
The HDM Support Service Coordinator is responsible for communicating and coordinating nutrition, social service, health and mental health referrals for homebound clients that receive meals from the Home Delivered Meals program that are identified as needing additional assistance. The Coordinator works collaboratively with the Serving Seniors' Nutrition Program and also conducts community outreach in order to expand access and increase participation in the Home Delivered Meals program.
- Conduct initial intake assessment, quarterly reassessments and annual nutritional risk assessment to determine eligibility for Home Delivered Meals recipients.
- Ensure collaborative, interdisciplinary communication between Serving Seniors’ drivers, social workers and other Health & Social Services staff regarding older adults’ relevant clinical and/or social service needs.
- Complete efficient, timely and accurate charting and notation of all client efforts and referrals.
- Work with Serving Seniors’ HDM Drivers to introduce Union of Pan Asian Communities' (UPAC) Positive Solutions Program, and to conduct preliminary surveys regarding interest in Positive Solutions Program.
- Meet regularly with UPAC Management staff to discuss objectives and program needs.
- Ensure that the following metrics are satisfied:
- 11 or more referrals per month are made to Positive Solutions Program. Referrals may come from ride-alongs, or from other methods;
- 7 or more Provider Contacts are given to Positive Solutions Program Manager per month;
- Complete and submit 11 or more PHQ-2 questionnaires for older adult participants served. This includes eligible participants served in congregate meal programs or case management programs.
- Ensure that the PHQ-2 survey is complete on a quarterly basis for all HDM clients and participate in quarterly community partner meetings with UPAC and Senior Management team from each organization.
- Enter all outreach and/or screening activities into the UPAC tracking system and submit a written monthly report to Positive Solutions Program Manager which describes all activities and deliverables performed for that corresponding month.
- Conduct community outreach to other community-based organizations and at other senior residences throughout San Diego County.
- North County-based position will require an on-site case management presence at the Oceanside Senior Center.
- Bachelor's degree in Social Work or related field
- Bilingual Spanish required
- Minimum one year work experience/experience working with older adults preferred
- Excellent analytical, verbal and written communication skills; ability to establish rapport
- Strongly defined sense of professional boundaries
- Demonstrated ability to use good judgment and maintain confidentiality
- Ability to work independently, multi-task, and set priorities to meet deadlines
- Ability to identify and resolve problems in a timely manner and exercise sound judgment in decision-making
- Ability to work collaboratively with both internal and external partners
- Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
- Written Communication Skills
- Telephone Etiquette
- Attention to Detail
- Time Management
- Computer Literacy
- Ability to sit or stand for long periods of time
- Ability to lift up to 20 pounds
Physical Demands and Work Environment
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
While performing the duties of this Job, the employee is regularly exposed to normal risks of working in an office environment (e.g., risks due to heavy computer use). Must have valid California Driver's License, insurance and reliable method of transportation.
To apply, please fill out the online application here.
Serving Seniors offers competitive salaries, a generous PTO package, paid holidays, and a retirement savings plan to all team members. Health, dental, vision, life insurance, legal insurance, FSA, and more are offered to qualifying staff. Serving Seniors is an Equal Opportunity Employer and does not discriminate based on ethnicity, national origin, color, religion, gender, sexual orientation or expression, age, or disability.