Skip to main content


Social Services Case Manager


Job Title: Social Services Case Manager

Reports To: VP of Health & Social Services FLSA Status: Non-Exempt

Department: Health & Social Services

Assignment Category: Regular, Full-Time

Hours Per Day: 8


The Social Services Case Manager works primarily to assist older adults in the Transitional Housing Program, who are in the process of finding permanent housing after being homeless or housing insecure. This position reports to the VP of Health & Social Services and works independently, as well as collaboratively with a multi-disciplinary team, to ensure excellent service provision to older adults ages 60 and up.


  • Collaboratively works to execute the core activities of the Transitional Housing Program (THP) which helps homeless seniors prepare for, locate and transition into permanent housing.
  • Provides intensive case management services to THP program participants including removing any barriers that prevent the clients from having proper access to social services, mental health services, housing counseling/navigation, nursing services and other supportive services as needed, during case management visits.
  • Develops and implements a plan of care alongside program participants for clients’ unmet needs, including supportive referrals to other community-based agencies.
  • Updates and maintains all reporting mechanisms pertinent to THP program.
  • Develops a thorough understanding of the Coordinated Entry System (CES), Clarity and VI- SPDAT.
  • Manages a caseload dependent upon both walk-in and appointment hours.
  • Conducts regular outreach and referral services at the Homelessness Response Center operated by San Diego Housing Commision as well as at other community organizations.
  • Updates and manages community resource listings.
  • Completes efficient, timely and accurate documentation of client efforts and referrals.
  • Adheres to established policies and procedures, provides excellent customer service and demonstrated ability to work in an inter-disciplinary setting.
  • Provides advocacy and outreach to the community and fellow stakeholders.
  • Represents Serving Seniors at community meetings specific to older adult population.
  • Complies with budgetary guidelines.
  • Distributes periodic grant funding to relevant cases and contributes to the tracking and reporting of funds utilized.
  • Demonstrates commitment to the values, vision and mission of Serving Seniors.
  • Performs other duties as assigned.



  • BSW or MSW degree preferred (will substitute degree in related field with case management experience) 
  • Minimum two years previous experience in a social work setting required 
  • Experience in a housing setting with older adults preferred 


  • Demonstrated ability to establish and build rapport with vulnerable and at-risk clientele 
  • Tactful and professional verbal and written communication 
  • Strong commitment to the ethics and purpose of the social work field as defined by NASW 
  • Strongly-defined sense of professional boundaries 
  • Capable of successfully working with adverse populations 
  • Successfully assesses and analyzes crisis situations for positive outcome 
  • Maintains professional capacity at all times 
  • Demonstrates ability to use sound judgment and maintain confidentiality 
  • Ability to work independently, multi-task, and set priorities to meet deadlines 
  • Proactively identifies and resolves problems in a timely manner 
  • Exercise sound judgment in decision-making 
  • Ability to work collaboratively with both internal and external partners 
  • Proficient in Microsoft Suite 

Developed Professional Attributes 

  • Written & Oral Communication Skills 
  • Highly adaptable 
  • Attention to detail 
  • Telephone Etiquette 
  • Diplomatic 
  • Tact & Integrity 
  • Time Management 
  • Computer Literate 

Physical Demands and Work Environment 

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Specific auditory abilities required by this job include ability to hear or understand English and appropriately respond.

Work Environment

While performing the duties of this Job, the employee is regularly exposed to normal risks of working in an office environment (e.g., risks due to heavy computer use). The employee is also subject to the risks of working with clients in their homes which can vary greatly by location and client.

To apply, please fill out the online application here.

Serving Seniors offers competitive salaries, a generous PTO package, paid holidays, and a retirement savings plan to all team members. Health, dental, vision, life insurance, legal insurance, FSA, and more are offered to qualifying staff. Serving Seniors is an Equal Opportunity Employer and does not discriminate based on ethnicity, national origin, color, religion, gender, sexual orientation or expression, age, or disability.

  • Alliance Healthcare Foundation
  • The San Diego Women's Foundation
    The San Diego Women's Foundation
  • CCDC
  • The California Wellness Foundation
    The California Wellness Foundation
  • Darlene Shiley
  • FHL Bank of San Francisco
  • Gary and Mary West Foundation
  • Hearst Foundations
  • Las Patronas logo
  • Price Philanthropies
  • Qualcomm
  • rotary sddb
  • Sempra
  • S. Mark Taper Foundation
  • Trio Community Meals
  • Wells Fargo Foundation