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Social Services Case Manager


Are you looking to make a positive impact in your local community? Do you enjoy serving individuals who are below the poverty level?  Then Serving Seniors is looking for you!  We are a non-profit organization that has been part of the San Diego community for over 50 years. 

We are always looking for individuals who have a heart for serving our older adult clients.  Persons who are fulfilled by helping others. Currently we are hiring for Social Services Case Manager  The rate for this position is $20.00 per hour. This is a full time position.  M-F 8 hours a day

What you bring to us:

The Social Services Case Manager reports to the VP of Health & Social Services and works independently, as well as collaboratively with a multi-disciplinary team, to ensure excellent service provision to older adults 60 and over.


Case Management  

  • Develops and implements a plan of care for clients’ unmet needs, including supportive referrals to other community-based agencies.
  • Manages a caseload dependent upon both walk-in and appointment hours.
  • Updates and manages community resources listings.
  • Provides information on community health and welfare resources and acts as a liaison between community service providers and clients, including referrals to Serving Seniors Health Educators.
  • Completes efficient, timely and accurate charting and notation of client efforts and referrals.
  • Adheres to established policies and procedures, provides excellent customer service and demonstrates ability to work in an inter-disciplinary setting.
  • Provides advocacy and outreach to the community and fellow stakeholders.
  • Conducts outreach within the Wellness Center to inform and educate older adults on relevant subject matter.
  • Communicates with multidisciplinary team members through regular meetings or through “warm handoffs”.
  • Supervises and trains San Diego State University BSW, MSW and/or Gerontology interns, as needed.
  • Facilitates senior support or other group formations.
  • Represents Serving Seniors at community meetings specific to older adult population.
  • Complies with budgetary guidelines.
  • Distributes periodic grant funding to relevant cases and contributes to the tracking and reporting of funds utilized.
  • Enters data in a timely manner to maintain accurate weekly status reports.
  • Demonstrates commitment to the values, vision and mission of Serving Seniors.
  • Performs other duties as assigned.



  • BSW or MSW degree or degree in related field
  • Previous experience in a social work setting with older adults preferred.


  • Excellent analytical, verbal and written communication skills; ability to establish rapport
  • Strong commitment to the ethics and purpose of the social work field as defined by NASW
  • Strongly defined sense of professional boundaries
  • Ability to maintain professional capacity during crisis situations
  • Demonstrates ability to use good judgment and maintain confidentiality
  • Ability to work independently, multi-task, and set priorities to meet deadlines
  • Ability to identify and resolve problems in a timely manner and exercise sound judgment in decision-making
  • Ability to work collaboratively with both internal and external partners
  • Proficient in MS Office (Outlook, Word, Excel, PowerPoint) Candidate expected to possess high level of competency in the following:
  • Oral Communication Skills
  • Written Communication Skills
  • Telephone Etiquette
  • Attention to Detail
  • Diplomacy
  • Professionalism & Tact
  • Time Management
  • Computer Literacy
  • Ability to sit or stand for long periods of time• Ability to lift up to 20 pounds

Please note all candidates considered for employment will have to pass a background check, pre-employment health screening and drug test.  We also request a Covid-19 vaccine card from all employees. 

To apply, please fill out the online application here.

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