Concierge - Senior Wellness Center
Job Type
Full-time
Description
Job Title: Wellness Center Concierge
Reports To: HSS Program Manager – Supportive Housing
FLSA Status: Non-Exempt, Full-Time
Department: Health & Social Services
Grade: S2
Location: Seltz Senior Wellness Center; 5255 Mt. Etna Drive, San Diego, CA 92117
Who We Are
Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1,400,000 meals and coordinated services to 6,800 older adults.
Our Mission: Helping seniors in poverty live healthy and fulfilling lives.
Our Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.
Our Core Values:
Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.
Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.
Integrity – Representing the values of honesty, trust, and transparency within our community.
Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.
Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.
Inclusive – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.
Top Workplace Award Recipient
Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for five years in a row from 2019-2024.
Why our current employees enjoy working for us:
- We offer a comprehensive benefits package. Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
- We offer paid holidays and paid time off to all employees
- We offer a floating holiday to all employees
- We offer up to a 3% match on 403(b) retirement plans, to all employees
- We’ve been voted a best place to work for over five years in San Diego
- We are a stable company with over 50 years of experience
- We have served thousands of older adults throughout San Diego County making a positive impact and providing a higher quality of life to these individuals
Job Purpose
The Wellness Center Concierge supports the smooth operation of various functions of the Judith Seltzer Senior Wellness Center through a wide variety of assignments. As the initial point of contact, the Wellness Center Concierge welcomes a highly diverse community of clients and guests to the Wellness Center, maintains a warm, positive atmosphere, and builds meaningful rapport with all Wellness Center guests. Additionally, this position collaborates with multiple teams and departments, including Nutrition, Health & Social Services, Facilities, other Serving Seniors staff, and community providers.
Requirements
Job Duties and Responsibilities
· Serves as the “face” of Serving Seniors and the Judith Selz Senior Wellness Center.
· Provides excellent customer service and support to ensure a positive customer experience, both telephonically and in-person.
· Navigates multiple sources of information and provides the most up-to-date resources with confidence.
· Maintains patience and composure when confronted with fast-paced and stressful situations.
· Maintains detailed documentation of all tasks and communication via electronic logs and other computer applications.
· Registers new clients into various systems, creates and distributes client ID cards, and provides replacement cards as needed.
· Performs administrative activities including but not limited to routine office, clerical, and customer service tasks.
· Performs other related duties as assigned.
Requirements
Education and Experience
· 1 – 2 years of related work experience
· Customer Service experience
· Bilingual English/Spanish preferred
· Experience working with older adults preferred
Knowledge, Skills, and Abilities
· Demonstrated ability to provide excellent, quality customer service and the ability to maintain a positive, empathetic, and professional attitude.
· Strongly defined sense of professional boundaries.
· A cheerful outlook, desire to learn and grow, and aspirations to lead.
· Ability to maintain professional capacity during crisis situations.
· Demonstrates integrity, honesty, a sense of responsibility, ability to use good judgment and maintain confidentiality.
· Ability to work independently as well as within a team-based approach, multi-task, and set priorities to meet deadlines.
· Possesses excellent organizational skills.
· Ability to develop professional and meaningful rapport with clients, employees, and volunteers.
· Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.
· High level of proficiency in web-based systems, Microsoft Office, and other Client Record Management systems.
Working Conditions
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. While performing the duties of this job, the employee is regularly required to remain in a stationary position for extended periods of time whilst meeting with clients and is regularly exposed to normal risks of working in an office setting. This position has a very high volume of interaction with Serving Seniors’ clients and the general public and must have consistent positive interactions at all times with little to no supervision or oversight.
Why our current employees enjoy working for us:
- We offer a comprehensive benefits package. Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
- We offer paid holidays and paid time off to all employees
- We offer a floating holiday to all employees
- We offer up to a 3% match on 403(b) retirement plans, to all employees
- We’ve been voted a best place to work for over five years in San Diego
- We are a stable company with over 50 years of experience
- We have served thousands of older adults throughout San Diego County making a positive impact and providing a higher quality of life to these individuals
This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Salary Description
$19/hr
To apply for this position, click here.
