Service Coordinator – Supportive Housing

Job Title: Service Coordinator – Supportive Housing

Reports To: Supportive Housing Manager

FLSA Status: Non-Exempt

Department: Health & Social Services

Summary

The Service Coordinator – Supportive Housing reports to the Supportive Housing Manager and works independently, as well as collaboratively with a multi-disciplinary team, to ensure excellent service provision to older adults, 62 and over, at the new Schmale Family Senior Apartments in Ramona, CA.

Responsibilities

  • Assists with and facilitates the initial lease up and move-in process for the new housing development.
  • Develops and implements a plan of care for clients’ unmet needs and goals, including appropriate referrals and linkages to other community-based services.
  • Manages a caseload dependent upon both walk-in and appointment hours.
  • Interfaces with property management to assist with conflict resolution, tenancy issues and provide eviction prevention services.
  • Organizes and facilitates community-building activities including but not limited to: cultural celebrations, large and small group social events, holiday celebrations, skill building and informational workshops.
  • Updates and manages community resource listing.
  • Provides information on community health and welfare resources and acts as a liaison between community service providers and clients.
  • Completes efficient, timely and accurate charting and notation of client efforts and referrals.
  • Adheres to established policies and procedures, provides excellent customer service and demonstrates ability to work in an inter-disciplinary setting.
  • Provides advocacy and outreach to the community and fellow stakeholders.
  • Conducts outreach within the supportive housing community to inform and educate older adults on relevant subject matter.
  • Facilitates senior support or other group formations.
  • Provides supportive services for additional East County congregate meal sites, as position evolves.
  • Represents Serving Seniors at community meetings specific to older adult population.
  • Complies with budgetary guidelines.
  • Distributes periodic grant funding to relevant cases and contributes to the tracking and reporting of funds utilized.
  • Enters data in a timely manner to maintain accurate weekly status reports.
  • Demonstrates commitment to the values, vision and mission of Serving Seniors.
  • Performs other duties as assigned.

Education/Experience

  • BSW or MSW degree or degree in related field
  • Previous experience in a social work or housing setting with older adults preferred

Skills

  • Excellent analytical, verbal and written communication skills; ability to establish rapport
  • Strong commitment to the ethics and purpose of the social work field as defined by NASW
  • Strongly defined sense of professional boundaries
  • Ability to maintain professional capacity during crisis situations
  • Demonstrates ability to use good judgment and maintain confidentiality
  • Ability to work independently, multi-task, and set priorities to meet deadlines
  • Possesses excellent organizational skills
  • Ability to identify and resolve problems in a timely manner and exercise sound judgment in decision-making
  • Ability to work collaboratively with both internal and external partners
  • Proficient in MS Office (Outlook, Word, Excel, PowerPoint)

Candidate expected to possess high level of competency in the following:

  • Oral Communication Skills
  • Written Communication Skills      
  • Telephone Etiquette
  • Attention to Detail
  • Diplomacy
  • Professionalism
  • Time Management
  • Computer Literacy                                                                                                                                                                                                              

Physical Demands and Work Environment

Physical Demands: 

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: 

While performing the duties of this Job, the employee is regularly exposed to normal risks of working in an office environment (e.g., risks due to heavy computer use). 

 

To apply, please email your resume and cover letter to employment@servingseniors.org with the position title in the subject line.

The starting wage for this position is $22.00/hour. Serving Seniors offers competitive salaries, a generous PTO package, paid holidays, and a retirement savings plan to all team members. Health, dental, vision, life insurance, legal insurance, FSA, and more are offered to qualifying staff. Serving Seniors is an Equal Opportunity Employer and does not discriminate based on ethnicity, national origin, color, religion, gender, sexual orientation or expression, age, or disability.