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Social Services Case Manager

Job Title: Social Services Case Manager

Reports To: Integrated Services Manager

FLSA Status: Non-Exempt

Department: Health and Social Services


The Social Services Case Manager reports to the Integrated Services Manager and works independently, as well as collaboratively with a multi-disciplinary team, to ensure excellent service provision to older adults 60 and over.


  • Develops and implements a plan of care for clients’ unmet needs, including supportive referrals to other community-based agencies.
  • Manages a caseload dependent upon both walk-in and appointment hours.
  • Conducts Comprehensive Geriatric Assessments (CGA) as applicable
  • Provides intensive case management services to client of organization’s Transitional Housing Program for Homeless Seniors (THPHS).
  • Updates and maintains all reporting mechanisms pertinent to THPHS program.
  • Develops a thorough understanding of the HMIS, Coordinated Entry System (CES), Clarity and VI-SPDAT.
  • Updates and manages community resources listings.
  • Provides information on community health and welfare resources and acts as a liaison between community service providers and clients, including referrals to Serving Seniors Nurse Case Managers.
  • Completes efficient, timely and accurate charting and notation of client efforts and referrals.
  • Adheres to established policies and procedures, provides excellent customer service and demonstrates ability to work in an inter-disciplinary setting.
  • Participates in collaborative effort with care navigation team to ensure seamless delivery of services resultant from organizational project involving West Senior Dental Center.
  • Provides advocacy and outreach to the community and fellow stakeholders.
  • Conducts outreach within the Center to inform and educate older adults on relevant subject matter.
  • Communicates with multidisciplinary team members through daily morning meetings or through “warm handoffs”.
  • Supervises and trains San Diego State University BSW, MSW and/or Gerontology interns.
  • Facilitates senior support or other group formations.
  • Represents Serving Seniors at community meetings specific to older adult population.
  • Complies with budgetary guidelines.
  • Distributes periodic grant funding to relevant cases and contributes to the tracking and reporting of funds utilized.
  • Enters data in a timely manner to maintain accurate weekly status reports.
  • Demonstrates commitment to the values, vision and mission of Serving Seniors.
  • Performs other duties as assigned.


  • BSW or MSW degree or degree in related field
  • Previous experience in a social work setting with older adults preferred.


  • Excellent analytical, verbal and written communication skills; ability to establish rapport
  • Strong commitment to the ethics and purpose of the social work field as defined by NASW
  • Strongly defined sense of professional boundaries
  • Ability to maintain professional capacity during crisis situations
  • Demonstrates ability to use good judgment and maintain confidentiality
  • Ability to work independently, multi-task, and set priorities to meet deadlines
  • Ability to identify and resolve problems in a timely manner and exercise sound judgment in decision-making
  • Ability to work collaboratively with both internal and external partners
  • Proficient in MS Office (Outlook, Word, Excel, PowerPoint)

Candidate expected to possess high level of competency in the following:

  • Oral Communication Skills
  • Written Communication Skills      
  • Telephone Etiquette
  • Attention to Detail
  • Diplomacy
  • Professionalism & Tact
  • Time Management
  • Computer Literacy                                           

Physical Demands and Work Environment

Physical Demands: 

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: 

While performing the duties of this Job, the employee is regularly exposed to normal risks of working in an office environment (e.g., risks due to heavy computer use). 


To apply, please email your resume and cover letter to with the position title in the subject line.

The starting wage for this position is $20.00/hour.  Serving Seniors offers competitive salaries, a generous PTO package, paid holidays, and a retirement savings plan to all team members. Health, dental, vision, life insurance, legal insurance, FSA, and more are offered to qualifying staff. Serving Seniors is an Equal Opportunity Employer and does not discriminate based on ethnicity, national origin, color, religion, gender, sexual orientation or expression, age, or disability.