Supportive Housing Manager

 

Job Title: Supportive Housing Manager

Reports To: Vice President of Health & Social Services

FLSA Status: Exempt                        

Department: Health & Social Services

 

Summary

The Supportive Housing Manager provides older adults (sixty-two and older) with individualized health, mental health and social services within a housing complex that is either part of Serving Seniors housing or in contract with Serving Seniors. Clients can access, at their option, on-site support services that include social services case management and nurse case management – all designed to address their individual needs.  Additionally, Serving Seniors works to provide ongoing activities and learning opportunities for residents in Supportive Housing Program.

 

The Supportive Housing Manager will be responsible for three core functions: to provide managerial oversight and supervision to the Supportive Housing Team (within the Health & Social Services Department); oversee all resident supportive services (including activities and on-going learning opportunities); create and maintain relationships within the older adult housing community.

 

Additionally, this role will regularly collaborate with the Vice President of Health & Social Services and the Integrated Services Manager to ensure effective alignment of goals and objectives for the Health & Social Services Department.

 

Responsibilities

Supportive Housing Services:

  • Collaborates with team members, community partners and clients to meet their unique needs by providing access to various services.
  • Maintains in-depth knowledge of services and programs offered within Serving Seniors and communities related to housing participants.
  • Makes referrals and linkages with appropriate community-based services.
  • Designs and implements individualized action plans for higher–risk populations within the client population.
  • Uses education, developed skill and ethically-bound professional knowledge to assess and provide resident activities, support groups or other participatory interactions to support the continued health and wellness of residents.
  • May serve as a liaison between clients and property management to assist with resolving tenancy issues and provide eviction prevention services.

 

Management of Resident Housing Programs

  • Provides oversight and supervision of case managers, service coordinators, interns as they work to address and resolve resident needs.
  • Helps team members identify goals by providing insight and connections.
  • Participate in the development and revision of agency and program-specific policies and protocols; assist with and leads the implementation of new and/or revised policies and protocols related to participants and staff.
  • Works with appropriate personnel to increase services or modify services based on clients’ needs.
  • Liaise with Director of Activities & Volunteers, and Activities Coordinator to create and execute community-building activities such as cultural celebrations, large and small group social events, holiday celebrations, skill-building workshops, and informational workshops.

Housing Community Liaison

  • Develops and maintains relationships with community partners, both internal (Director of Activities & Volunteers, Health & Social Services Team, etc.) and external (property managers, San Diego Housing Commission, Corporation for Supportive Housing, San Diego Housing Federation, housing developers, etc.)
  • Conducts business development activities that include: identifying new opportunities for expansion of the Supportive Housing Services Program, meeting with potential new clients, crafting proposals and reviewing contracts.

 

Education/Experience

  • Master of Social Work or related field
  • Minimum of 3 years’ experience working in supportive housing environment; preferably working with older adults in a residential setting.
  • Previous position building and collaborating with community partners strongly preferred.
  • Minimum of 5 years supervising/managing a team.

 

Developed Skills

  • Ability to use sound judgment and maintain confidentiality
  • Proven track record of successfully working independently, and collaboratively
  • Project Management – ability to create goals, sub-goals and timelines to achieve objectives
  • Ability to work with challenging clients and provide positive outcomes
  • Maintains a sense of professionalism and tact in the face of adverse situations
  • On-going performance management of a team
  • Transparent expectation-setting with colleagues and collaborators
  • Proactive to the needs of a team
  • Removes road blocks for greater efficiency
  • Strong sense of professional boundaries
  • Comfortable navigating Microsoft Suite, G-Suite or similar computer applications
  • Knowledge of CaseWorthy or similar applications

 

Other Professional Attributes:

 

  • Highly effective communicator (verbal & written)
  • Effective Leader
  • Anticipates Problems/Needs
  • Integrity
  • Diplomatic & Professional
  • Adaptable to department needs
  • Seeks Diverse Experiences
  • Computer Literate

 

 

Physical Demands and Work Environment

 

Physical Demands: 

 

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

Work Environment: 

While performing the duties of this Job, the employee is regularly exposed to normal risks of working in an office environment (e.g., risks due to heavy computer use).