Integrated Services Manager

 

Job Title:           Integrated Services Manager

Reports To:       VP of Health & Social Services

FLSA Status:    Exempt               

Department:     Health & Social Services

 

Summary

 

The Health and Social Services Services Department provides older adults with individualized social services, physical and mental health services, referrals to community partners, and general support for healthful daily living. This program is offered to clients 60 years and older at the Gary and Mary West Senior Wellness Center. Seniors can access site services, at their own volition, that include social service case management and nurse case management – all designed to address their individual needs.

The Integrated Services Manager will be responsible for the following core functions: provide oversight and supervision to social work case managers; oversee successful execution of site-specific programs, initiatives and general support services; create and maintain relationships with older adult community, internal and external partners of Serving Seniors.

 

Additionally, this role will regularly collaborate with the Vice President of Health & Social Services and Supportive Housing Manager to ensure effective alignment of goals and objectives for the Health & Social Services Department.

 

Responsibilities

Supportive Care Services:

  • Provide oversight of case management services to address and resolve client issues.
  • Help case managers successfully identify goals to meet client needs by providing information and access to various services.
  • Make referrals and linkages with appropriate community-based services
  • Perform Comprehensive Geriatric Assessments and/or direct case management on an as-needed basis to fulfill contractual obligations or help grow provided services.
  • Act as liaison between the client, case managers and community partners to provide current referrals and information.
  • Maintain in-depth knowledge of services and programs offered at Serving Seniors, in collaboration with community partners and other community-based resources relating to the older adult population.

 

Management of Health & Supportive Services Programs

  • Provide oversight of the Health & Supportive Services programs and initiatives.
  • Supervise and guide case managers and collaborators.
  • Participate in the development and revision of agency and program-specific policies and protocols
  • Assist with and lead the implementation of new and/or revised policies and protocols related to participants and staff.
  • Be a part of on-going communication and feedback loop to assess performance, goals of team members.
  • Collaborate with appropriate personnel to increase or modify services as needed.

 

Community Liaison

  • Develop and maintain both internal and external relationships that will benefit the Health & Supportive Services Team and our clients (San Diego Housing Commission, Corporation for Supportive Housing, San Diego Housing Federation, housing developers, community leaders, funders, and property managers).
  • Conduct business development activities that include: identifying new opportunities for expansion of Supportive Services Programs.
  • Serve as an “external face” of Serving Seniors, meeting with potential community partners, crafting proposals and reviewing contracts.

 

Education/Experience

  • Master of Social Work or related field
  • Minimum of 3 years’ experience working in supportive services or related environment; preferably working with older adults and/or in a residential setting
  • Previous position building and collaborating with community partners strongly preferred
  • Minimum of 2 years supervising/managing a team

 

Developed Skills

  • Ability to use sound judgment and maintain confidentiality
  • Proven track record of successfully working independently, and collaboratively
  • Project Management – ability to create goals, sub-goals and timelines to achieve objectives
  • Ability to work with challenging clients and provide positive outcomes
  • Maintains a sense of professionalism and pragmatism in the face of adverse situations
  • On-going performance management of a team
  • Transparent expectation-setting with colleagues and collaborators
  • Proactive to the needs of a team
  • Removes road blocks for greater efficiency
  • Strong sense of professional boundaries
  • Comfortable navigating Microsoft Suite, G-Suite or similar computer applications
  • Knowledge of CaseWorthy or similar applications

 

Other Professional Attributes:

 

  • Highly effective communicator (verbal & written)
  • Effective Leader
  • Anticipates problems
  • Integrity
  • Diplomatic & Professional
  • Adaptable to department needs
  • Goal-oriented
  • Computer Literate
  • Innovative

 

Physical Demands and Work Environment

 

Physical Demands: 

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Work Environment: 

While performing the duties of this Job, the employee is regularly exposed to normal risks of working in an office environment (e.g., risks due to heavy computer use).